Last Updated: July 2026

Welcome to PetNova. These Terms of Service ("Terms") govern your use of our website and your purchase of products from TrustLane Shop. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing our products.

1. GENERAL TERMS

By visiting our website or purchasing products from us, you agree that you are legally capable of entering into a binding agreement and that you will comply with these Terms.

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraudulent activity, misuse of our website, or violation of these Terms.

You may not use our products or website for any illegal or unauthorized purpose.

2. WEBSITE USE

You agree not to:

• Use our website for any unlawful purpose
• Attempt to interfere with website security or functionality
• Copy, reproduce, modify, or distribute website content without our permission
• Use inaccurate or fraudulent information when placing an order

We reserve the right to update, modify, or discontinue any part of our website or services at any time without prior notice.

3. PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, measurements, and specifications are accurate.

However, slight variations may occur due to:

• Different screen settings
• Lighting conditions during photography
• Manufacturing updates or improvements
• Manual measurement differences

We recommend carefully reviewing all product details, dimensions, and installation requirements before placing an order.

For products requiring installation, customers are responsible for ensuring that their home environment and installation conditions are suitable.

4. ORDERS & PAYMENT

When you place an order, you agree to provide accurate and complete information, including your shipping address and contact details.

After submitting your order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order due to:

• Product availability issues
• Incorrect pricing or listing errors
• Suspected fraudulent transactions
• Other circumstances beyond our reasonable control

If your order is canceled after payment has been received, you will receive a full refund.

5. PRICING & PAYMENTS

All prices displayed on our website are listed in the currency shown at checkout.

We reserve the right to change product prices, promotions, and discounts at any time without prior notice.

You are responsible for providing valid payment information and authorizing payment for your order.

6. SHIPPING & DELIVERY

We ship orders to supported countries and regions as described in our Shipping Policy.

Estimated delivery times are provided for reference only and are not guaranteed delivery dates.

Shipping delays may occur due to:

• Customs processing
• Weather conditions
• Carrier delays
• Holidays
• Other events outside our control

TrustLane Shop is not responsible for delays caused by circumstances beyond our reasonable control.

Please ensure that your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by customers.

7. RETURNS & REFUNDS

Returns and refunds are handled according to our Return Policy.

Due to the large size, weight, and international shipping costs associated with many of our products, certain returns may not be accepted unless the item is damaged, defective, or incorrect.

Please review our Return Policy before purchasing.

8. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

• Text
• Images
• Graphics
• Logos
• Product descriptions
• Website design

is the property of TrustLane Shop or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, TrustLane Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our website
• Product misuse
• Installation errors caused by customers
• Shipping delays
• Events beyond our reasonable control

Customers are responsible for using products according to provided instructions and intended purposes.

10. THIRD-PARTY SERVICES

Our website may include links or services provided by third parties.

We are not responsible for the content, availability, or practices of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

11. PRIVACY

Your personal information is collected and used according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed and agreed to our Privacy Policy.

12. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective immediately after being posted on this page. We encourage you to review this page periodically.

13. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with applicable laws.

For customers located in the United Kingdom and European Union, mandatory consumer protection rights under local laws remain unaffected.

14. CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

Email: support@trustlaneshop.com